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Terms & Conditions

A Legal Disclaimer

These Terms and Conditions ("Terms") govern your use of the website located at www.migrationsquare.com.au and any migration, workforce, or career pathway services provided by Migration Square Pty Ltd ABN [INSERT ABN] ("Migration Square", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Last updated: 14 June 2026

 

1. About us and our registration

Migration Square is a registered migration agency. Our migration agents are registered with the Office of the Migration Agents Registration Authority (MARA). Migration advice provided by our agents is regulated by the Migration Act 1958 (Cth) and the MARA Code of Conduct.

Our MARA-registered agents hold current registration numbers as displayed on our website and on all client agreements. You can verify agent registration at: www.mara.gov.au

 

2. Services

Migration Square provides the following categories of services:

  • Migration services — visa advice, application preparation, and lodgement by MARA-registered agents

  • Workforce solutions — connecting employers and recruitment agencies with skilled candidates

  • Career and sponsorship pathways — supporting candidates in finding employment and progression toward employer-sponsored visas

Specific services and fees for your matter will be set out in a separate Client Agreement provided to you before we commence work. These Terms apply in conjunction with your Client Agreement. In the event of any inconsistency, the Client Agreement prevails.

 

3. Website use

3.1 Permitted use

You may use our website for lawful purposes only. You agree not to:

  • Use the website in any way that violates applicable laws or regulations

  • Transmit any unsolicited or unauthorised advertising or promotional material

  • Attempt to gain unauthorised access to any part of the website or its systems

  • Engage in any conduct that could damage, disable, or impair the website

 

3.2 Intellectual property

All content on this website — including text, images, logos, graphics, and service descriptions — is owned by or licensed to Migration Square. You may not reproduce, distribute, or use this content without our prior written consent, except for personal, non-commercial use.

 

3.3 Third-party links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse and are not responsible for the content, privacy practices, or accuracy of any third-party websites.

 

4. Free assessment and enquiries

The free assessment service offered on our website is an initial eligibility check only. It does not constitute formal migration advice and does not create a client-agent relationship. A registered migration agent will contact you following your assessment submission to discuss your options. Formal advice and representation is only provided under a signed Client Agreement.

 

5. Fees and payment

Our fees are set out in your Client Agreement. By signing a Client Agreement, you agree to pay the fees specified therein. The following general conditions apply:

  • All fees are quoted in Australian dollars (AUD) inclusive of GST unless otherwise stated

  • Payment terms are as specified in your Client Agreement

  • Government fees (visa application charges, skills assessment fees, etc.) are in addition to our professional fees and are your responsibility

  • Fees paid for completed work are non-refundable unless otherwise agreed in writing

  • We reserve the right to cease work on your matter if fees remain unpaid after the due date

 

6. Refund policy

Refunds of professional fees are governed by your Client Agreement and the MARA Code of Conduct. In general:

  • Where we have not commenced work on your matter, a full refund of professional fees (excluding disbursements) will be provided upon written request

  • Where work has commenced, a partial refund may be available at our discretion, based on the work completed

  • Government fees paid to the Department of Home Affairs or other bodies are non-refundable by us — you must seek refunds directly from the relevant authority

If you believe you are entitled to a refund, please contact us in writing at enquiry@migrationsquare.com.au.

 

7. No guarantee of outcome

Migration Square provides professional migration advice and representation based on the information you provide to us. However, we cannot guarantee any particular visa outcome. Decisions on visa applications are made solely by the Department of Home Affairs and other relevant authorities. We are not liable for any visa refusal, delay, or adverse decision that occurs despite our best professional efforts, provided we have acted competently and in accordance with the MARA Code of Conduct.

 

8. Your obligations

To enable us to provide our services effectively, you agree to:

  • Provide us with accurate, complete, and up-to-date information and documents

  • Notify us promptly of any changes to your circumstances that may affect your visa application

  • Respond to our requests for information or documents within reasonable timeframes

  • Not provide false or misleading information in any visa application — doing so is a criminal offence under Australian law

Migration Square is not responsible for any adverse outcomes resulting from information you have provided that is inaccurate, incomplete, or misleading.

 

9. Confidentiality

We treat all client information as confidential. We will not disclose your personal information to third parties except as required to provide our services, as described in our Privacy Policy, or as required by law. Please refer to our Privacy Policy for full details of how we handle your personal information.

 

10. Limitation of liability

To the maximum extent permitted by law, Migration Square's liability for any loss or damage arising from your use of our website or services is limited to the amount of professional fees paid by you for the specific matter giving rise to the claim. We are not liable for any indirect, consequential, incidental, or punitive damages.

Nothing in these Terms excludes liability that cannot be excluded under applicable Australian consumer law, including guarantees under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

 

11. Complaints and dispute resolution

If you have a complaint about our services, please contact us in the first instance:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you remain unsatisfied, you may lodge a complaint with:

  • The Office of the MARA: www.mara.gov.au

  • The Office of the Australian Information Commissioner (privacy complaints): www.oaic.gov.au

  • Your state or territory consumer protection body

 

12. Termination

Either party may terminate the client-agent relationship by providing written notice. If you terminate our engagement:

  • You remain responsible for fees for work completed up to the date of termination

  • We will return original documents provided to us within a reasonable timeframe

  • We will cease acting for you and notify the Department of Home Affairs where required

 

13. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of Victoria.

 

14. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised 'Last updated' date. Your continued use of our website or services after any update constitutes acceptance of the revised Terms. Material changes to client agreements will be communicated to you directly.

 

15. Contact

For questions about these Terms, please contact:

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