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Privacy Policy

A Legal Disclaimer

Migration Square Pty Ltd ("Migration Square", "we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (www.migrationsquare.com.au) or engage our migration, workforce, and career pathway services.

Last updated: 14 June 2026

 

1. Who we are

Migration Square Pty Ltd is a registered migration agency operating in Australia. Our registered migration agents are registered with the Office of the Migration Agents Registration Authority (MARA) and are bound by its Code of Conduct.

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2. What personal information we collect

We may collect and hold the following categories of personal information:

2.1 Identity and contact information

  • Full name, date of birth, gender

  • Email address, phone number, postal address

  • Passport details and nationality

  • Immigration status and visa history

 

2.2 Professional and educational information

  • Employment history, qualifications, and skills assessments

  • English language test scores (IELTS, PTE, OET, TOEFL)

  • Occupation and industry information

 

2.3 Financial information

  • Payment details for service fees (processed securely through third-party payment providers)

  • Bank statements or evidence of financial capacity where required for visa applications

 

2.4 Health and character information

  • Health examination results where required by the Department of Home Affairs

  • Police clearance certificates and character-related information

 

2.5 Website and technical information

  • IP address, browser type, pages visited, and time spent on our website

  • Cookies and similar tracking technologies (see Section 8)

 

3. How we collect personal information

We collect personal information:

  • Directly from you — when you complete a free assessment form, enquiry form, or contact us by phone or email

  • When you engage our services and provide documents for visa applications

  • From third parties — including the Department of Home Affairs, skills assessing bodies, employers, and referees, where you have authorised us to do so

  • Automatically — through cookies and analytics tools when you visit our website

 

4. Why we collect and use your personal information

We use your personal information to:

  • Assess your eligibility for Australian visa pathways and provide migration advice

  • Prepare and lodge visa applications on your behalf

  • Communicate with the Department of Home Affairs and relevant Australian government bodies

  • Connect employers and job seekers through our workforce solutions service

  • Process payments for our services

  • Send you relevant updates about your application, immigration law changes, or our services (where you have consented)

  • Improve our website and services through analytics

  • Meet our legal and regulatory obligations as MARA-registered migration agents

 

5. Disclosure of your personal information

We may disclose your personal information to:

  • The Department of Home Affairs and other Australian government agencies as required for visa processing

  • Skills assessing authorities (e.g. Engineers Australia, VETASSESS, ACS) relevant to your application

  • Employers or recruitment partners where you have consented to job placement services

  • Third-party service providers who assist us in operating our business (e.g. IT systems, payment processors, cloud storage) — under confidentiality obligations

  • Our professional indemnity insurer or legal advisors where required

  • Law enforcement or regulatory bodies where required or authorised by law

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

 

6. Overseas disclosure

In some circumstances, your personal information may be disclosed to overseas recipients — for example, when liaising with consular offices, overseas employers, or international branches of assessing authorities. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles. By engaging our services, you acknowledge that such disclosure may be necessary for the processing of your visa application.

 

7. Storage and security of personal information

We store personal information in secure electronic systems. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include:

  • Access controls limiting who can view your information

  • Encrypted transmission of data where appropriate

  • Secure destruction of information when it is no longer required

No method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

 

8. Cookies and website analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse how the site is used. Cookies are small text files stored on your device. We use:

  • Essential cookies — required for the website to function correctly

  • Analytics cookies — to understand how visitors use our website (e.g. Google Analytics)

You may disable cookies through your browser settings, but this may affect the functionality of the website.

 

9. Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us at:

We will respond to access requests within 30 days. In some circumstances, we may be required by law to refuse access — we will explain the reason in writing if this occurs.

 

10. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

 

11. Retention of information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Migration-related records may be retained for a minimum of 7 years in accordance with MARA requirements.

 

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised 'Last updated' date. We encourage you to review this page periodically.

 

13. Contact us

For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

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